REFUNDS
Refund Policy
Last updated: August 15, 2026
1. Before report generation
You may request a full refund before payment verification and personalized PDF generation begin. Contact emotionography@my-emo.com immediately with your name, payer name, email, and order reference.
2. Immediate performance and change of mind
At checkout, we ask you to expressly request that personalized digital performance begin after payment verification. Where applicable law permits, the right to withdraw for change of mind may be limited or lost after generation begins or the personalized PDF is delivered. We do not use this limitation to remove mandatory rights that apply in your country.
3. Non-delivery, defect, or wrong report
If you do not receive the report within the stated time, receive a corrupted file, or receive content generated from materially incorrect order data caused by our system, contact us. We will investigate and provide correction, replacement, or refund as required by the circumstances and applicable law.
4. Customer-provided information
Please check birth dates, times, calendar type, email address, relationship context, and partner information before submitting. A free correction is not guaranteed when the delivered report accurately reflects information you supplied, but contact us promptly and we will assess what can reasonably be corrected.
5. Timing and method
Approved refunds are sent through the original payment method where possible. Stripe and card processing times, currency conversion, and banking delays are controlled by the payment provider. We will initiate an approved refund without unreasonable delay and provide confirmation.
6. How to request help
Email emotionography@my-emo.com with the subject “Loveprint refund” and include the order reference and reason. Mandatory consumer rights under the law applicable to you take priority over this policy.